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Return policy:

Returned purchases must be returned as they are in their original condition upon receipt, provided that they are unused and attached to all their cards, if any, and the purchase invoice. The return request must be submitted within 24 hours from the date of receipt through the approved form within the site.

Products that are subject to returns

The item is damaged or contains defects that are evident upon receipt or use.

Where the goods are not considered damaged or have manufacturing defects after using them for a period, and then they are destroyed after use.

- In the event that there is a difference in the ordered goods and the shipped goods in terms of shape, color, measurements or anything else.

Please note that we reserve the right to refuse any return shipments if the handcrafted product has been used or damaged in any way.

Note: Customized or custom-made products cannot be returned unless damaged or defective.


The amounts paid as a result of returning the goods are returned within 30 working days from the date of return.